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Frequently asked question

See our FAQ below for all the details.

Booking & Scheduling

  • New clients: Email scoopandstrollgta@gmail.com or fill out our contact form
    with your pet’s info, postal code, and requested dates. You can also call or text
    289-675-8341. We’ll respond within 24–48 hours.
  • Existing clients: Log in to your Scritches account

Pet Waste Removal

We recommend booking early, especially during the busy spring season. Once the snow melts and your yard is ready, we can usually schedule a service professional within 3 days.

We remove the waste from your property and dispose of it responsibly. We are also working with partners to convert dog waste into biomass energy.

Pricing depends on several factors, including number of dogs, yard size, and service
frequency. Very large yards or acreages may require a custom quote.

For the safety of your dog and our team, all dogs should remain indoors while the yard is being cleaned.

Yes! Your yard is safe to use immediately after the service is completed.

Our service professionals make sure all gates are closed and latched (or locked, if
applicable) before leaving your property.

No. Our services are contactless and usually completed while clients are away. We
typically operate 8 AM to 8 PM (or until dark in winter).

Yes. We usually contact clients the day before. When we arrive, our professional will
knock or ring the bell before starting work.

Pet Drop Ins & Dog Walking

Yes! After you contact us, we’ll schedule a complimentary Zoom call. In-person meets are $15, credited toward your first booking.
https://app.scritches.io/book/scoopandstroll

  • Dog walking: starting at $20.50 per walk
  • Drop-in visits: starting at $15 per visit

Yes! After each visit or walk, you will receive a report card with photos, at no extra charge.

Home Access & Payments

  • Condos with concierge: Keys can be left with the concierge (authorization may be required).
  • No concierge: Use a lockbox and share the location and code.

We accept:

  • Visa
  • MasterCard
  • Interac e-Transfer
  • Cash (by prior arrangement)

Policies

Cancellations less than 3 days before service: non-refundable.
We will do our best to accommodate schedule changes based on availability.

Yes, we are insured with Profur, the leading insurance for pet care professionals.

Our Services

At Scoop & Stroll, we deliver dependable, on-time pet care with a genuine love for animals and a commitment to excellence. Whether you’re at work or away, we handle the hard work so you can enjoy more of what matters most - the love.

What Our Customers Say